Al Fresco Holidays is a trading name of Greenbank Holidays Ltd., part of the Homair Vacances group.
Greenbank Holidays Ltd. is the “data controller” of your information under UK privacy laws. This policy was updated on the 28th December 2016 as part of our response to the General Data Protection Regulations (GDPR) requirements scheduled for implementation in May 2018.
By using our services (including booking a holiday, registering on our websites, or downloading any of our apps) you acknowledge we can collect and use your information as described in this Policy. Protecting your privacy is extremely important to us and we aim to be as clear as possible about how your Information is used. If you have any questions about this, or wish to withdraw your consent at any time, contact us using the details at the bottom of this section.
Please also read our Cookies Policy (which is available at the bottom of this page) and our Terms and Conditions which is available at www.alfresco-holidays.com/information/booking-conditions. If you have any questions, please contact us on 0161 694 9014.
USERS OF OUR SERVICE
Our online bookings service and the online functions of our websites are only intended for users aged 13 years and over, so please do not use them if you are under 13 years old. As part of the booking process, we will ask for the age and/or date of birth of any persons under 18 years of age within the party. This information is collected so we can ensure access to age restricted services (i.e. Kids Clubs) are appropriately adhered to. This data is not used for any other purpose.
THE INFORMATION WE COLLECT AND HOW IT IS USED
We collect information from you in the following ways:
If you download one of our apps or interact with our Social Media pages (e.g. Twitter or Facebook)
If you contact our customer services or sales team; or
You respond to a survey or enter a competition (whether via our websites, an app or through Social Media)
We use the information you provide us
To provide a high-quality service to you
To improve our services for you and to tailor our products and services to your requirements
To get to know our customers better as well as the type of customer that uses our services including using third party data matching agencies or data profiling to help us identify similar customers to you
To identify appropriate partners whose offers we might obtain for you as an Al Fresco Holidays customer; and
To contact you about Al Fresco Holiday products and services we think you might be interested in, including those of our partners whose offers we have identified
We may collect more or less Information from you depending on which source we collect it from and which services you are using. We also passively collect details through cookies, log files and other similar technologies. More details of the types of Information we collect are set out below and details of our passive collection of Information can be found in our Cookies Policy.
GENERAL BOOKINGS, PURCHASES, AND PAYMENTS
Information we collect from you
If you wish to book a holiday using our websites or otherwise, we will need to know some details about you such as your name, email address, telephone number (mobile or landline), and payment card details. If you contact us or have an enquiry we will keep a record of this which may include some of your Information depending on how you contacted us.
How we use this Information
We use this Information to allow us, our agents, and sub-contractors who are working on our behalf, to process and fulfil your booking and to send you service related emails and text messages for your booking. We will also use these details to send you a follow-up email after your holiday, to check you were satisfied with your holiday.
Unless you prefer us not to (by choosing to opt out of all marketing communications), we will also use this Information to provide marketing communications to you (including showing you adverts on social media, e.g. Facebook).
If you choose to pay for your bookings on our websites by credit or debit card those payments will be processed by our payment provider rather than Al Fresco Holidays. We work with a reputable third party payment gateway, Sage Pay. Sage Pay uses Internet standard encryption technology, Secure Socket Layer (SSL), which encodes your credit card details and booking confirmation information before it is sent. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998 and Privacy and Electronic Communications (EU Directive) Regulations 2003, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access to your information.
MY AL FRESCO
Information we may collect from you
When you book a holiday, you will automatically be registered to the My Al Fresco service. As part of this process, we need your name, e-mail address and we may ask you for other Information such as your date of birth, for example to update your personal details or to make further purchases online. Your name and booking reference are required to securely log in to My Al Fresco.
How we use this Information
We use your Information for the same purposes as those identified above.
We also use this Information to allow us, our agents and sub-contractors who are working on our behalf to provide you with this service including facilitating your use of our My Al Fresco service. This Information is also used to identify you when you visit our websites including to assist with logging in to your account, and to verify applicable insurance cover has been purchased in the event of a claim.
COLLECTION OF INFORMATION THROUGH YOUR USE OF OUR WEBSITE
In particular, we may collect:
Details of your visits to our website (including, but not limited to, traffic data, location, and time data - where you’ve agreed to this - weblogs and other communication data) and the pages you access.
Information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns, and does not identify an individual.
We may use this Information to:
Use essential features such as our online booking system.
Ensure that content from our websites is presented in the most effective manner for you and for your computer.
Help diagnose problems with our servers and to administer our websites.
Notify you about any changes to our websites.
The Information we store within cookies is encoded and restricted so only we (and our trusted third parties) can access this Information.
LINKS TO EXTERNAL WEBSITES
HOW DOES AL FRESCO HOLIDAYS PROTECT MY INFORMATION?
While the nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, we follow strict security procedures in the storage and disclosure of your information, to prevent unauthorised access or any loss of data. Our security procedures mean that we may occasionally request proof of identity from you before we are able to discuss your account details or other queries.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and (where you have chosen a password) to create a strong password that cannot be easily identified.
WHO DOES AL FRESCO HOLIDAYS SHARE MY INFORMATION WITH?
We may share your Information in the following circumstances:
If you enter a competition on our websites or through our app, we may pass your details on to third parties for the purposes of administering the competition and/or delivering prizes.
To other members of our group and to our appointed service providers (such as our agents and sub-contractors) for the purpose of providing the services on our behalf, managing or administering aspects of our websites, or to help us develop new services. We will only transfer your personal information on the understanding that the third party has undertaken to us that they have in place adequate technical and organisational measures to protect your information, will not pass it on to any other party (without our explicit consent and only with valid grounds) and that they will not use your Information for their own business purposes.
If we are under a duty to disclose or share your personal information in order to comply with any legal obligation and/or in order to enforce or apply any other agreements between you and us (for example, debt collection agencies).
Where we are obliged to, or permitted to do so, by law, court order, search warrant or similar presented to Al Fresco Holidays by any law enforcement or government officer.
In the event that our business is sold or integrated with another business, your information may be disclosed to our advisers and any prospective purchasers' advisers and will be passed on to the new owners of the business.
We may provide aggregate statistics about you and our other customers, bookings, data patterns and related site information to reputable third-party vendors, but these statistics will be entirely anonymous and not include any of your Information.
We believe advertising is considerably more interesting when it is relevant to you. Therefore, we may customise the advertisements that you see based upon:
The Information you voluntarily provide to us;
Geographic location information (where you have consented for us to do so), which we may determine through your IP address, from your mobile device, or other ways;
Data we receive from third parties; or
Your visits to our websites or your use of our services (commonly referred to as "Behavioural Advertising").
If you would like more information about this practice and to know your choices, please see our Cookies Policy or contact us.
UPDATING, CORRECTING, AND DELETING PERSONAL DATA OR WITHDRAWING CONSENT
You are always entitled to see what information is held about you. If you want to find out what Information we hold about you (called a Subject Access Request) or to have any of your Information updated or corrected, please contact us. There is no charge for single subject access requests, however, Al Fresco Holidays may make a small charge for multiple copies. Proof of I.D. will be required. All requests will be fulfilled within one month.
THE RIGHT TO LODGE A COMPLAINT
WHAT IS A COOKIE?
A cookie is a small file that contains information that is transferred to your browser and/or computer's hard drive.
DIFFERENT TYPES OF COOKIES
The cookies used by Al Fresco Holidays fall into four categories. The categories are: strictly necessary, performance, functionality, and targeting.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use additional cookies, over which we have no control. These cookies are likely to be analytical, performance or targeting cookies.
STRICTLY NECESSARY COOKIES
Strictly Necessary cookies let you move around the website and use essential features like our online booking service or shortlist functionality. Without these cookies, services that you have asked for, like booking holidays or saving parks, cannot be provided. These cookies do not gather any information about you that could be used for marketing or remembering where you've been on the internet.
We use these Strictly Necessary cookies to:
- Remember things like information you've entered on our booking page when you navigate to different pages in a single web browser session
- Remember the holiday parks you ordered when you get to the payment page
- Identify you as being logged in to My Al Fresco (if applicable)
- Strictly Necessary cookies are essential to the performance of the website and cannot be switched off. However, if you prevent these cookies (or some of them) by adjusting your browser settings, we cannot guarantee your security or predict how our website will perform during your visit.
We collect information about how you use our website using performance cookies. These cookies do not collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our web site works and to understand what content interests our users. These cookies do not gather any information about you that could be used for marketing or targeting adverts to you on any other website.
We use performance cookies to collect information regarding how our website is used in order to:
Some performance cookies are managed for us by third parties, but we do not allow the third party to use the cookies for any purpose other than those listed.
Functionality cookies are used to provide services or to remember settings to improve your visit. They help us provide enhanced, more personalised features. For example, we use a functionality cookie to remember which parc you selected in the online booking process. We also use functionality cookies to allow you to use social plug-ins on our website (for example, Facebook and Twitter).
Cookies defined as functionality cookies will not be used to target you with adverts on other websites.
You can control whether or not these functionality cookies are used by changing your browser settings. However, if you choose to prevent these cookies, we cannot guarantee or predict how our website will perform during your visit.
These cookies are used to deliver adverts more relevant to you and they collect information about your browsing habits. Targeting cookies are linked to services provided by third parties, such as 'like' and 'share' buttons on Facebook as well as other advertisements. We use targeting cookies to send third parties information on your visit so that they can make their advertising more relevant to you when you visit their websites.
You can control whether or not these targeting cookies are used by updating your browser settings. All of these cookies are managed by third parties, and you may alternatively use the third parties' own tools to prevent these cookies
Information on changing cookie settings
For more information on changing these settings in popular browsers, please refer to the following links: