OFFER TERMS AND CONDITIONS 2021
1. Our Covid Promise
Our Refund Guarantee: If we are unable to deliver your holiday, or you are unable to travel due to changes in FCDO advice, you will receive an ABTA financially protected Refund Credit Note, and we can help you find another holiday, or you can opt for a full refund with our Refund Guarantee.
Free Holiday Amendments: Al Fresco Holidays will not charge an administration fee for any changes made to your accommodation, park, date or duration up until 7 days before departure. Amendments to the accommodation, park, date or duration can vary the holiday cost and any increase will be payable. Cancellations or amendments made to travel or other ancillary products, may incur costs from the supplier which we will pass on to the customer. Some elements of travel are non-refundable. All amendments are all subject to availability.
Early Booking Offer: Save up to 35% on 2021 holidays. Discount varies dependent on arrival date and number of nights on park. Prices shown include the discount and can also be used in conjunction with loyalty bonus (standard loyalty bonus terms and conditions apply) and other promotions and discounts. Offer applies to all new bookings made from 20th April 2020. Offers have specific limitations and apply to new bookings only. We reserve the right to withdraw offers at any time without notice.
£99 Deposit: A £99 deposit per mobile home will be required to secure your booking. Alternatively you can make full payment at the time of booking. Any deposit paid is non-refundable. Travel and auxiliary revenue may incur further a charge. Tesco Clubcard Vouchers may not be used for a deposit.
Flexible Payments: Full balance payments are required 6 weeks before departure. When you only pay a deposit you must pay the full balance by the balance due date noticed to you. If full payment is not received by the balance due date, your booking will be cancelled and cancellation fees charged. Cancellation fees* are charged as follows:
|Number of days before departure||Cancellation charge as % of total holiday cost*|
|42 days or more||Loss of deposit**|
|41 - 29 days||30% (if greater than deposit)|
|28 - 21 days||50%|
|20 - 11 days||70%|
|10 days or less||100%|
*please note, these cancellation terms do not apply to holidays transferred from 2020. If you have transferred your 2020 holiday to 2021, cancellation charges apply as per the booking conditions at the time your original holiday was booked.
***total holiday cost excludes deposit paid, amendment fees, train and flight costs and any non-refundable ferry deposits.
2. Stay Longer, Save More - Save up to 40%
Save up to 40% discount applies to nights on park 28th March up to and including 1st November 2021 on holidays of more than 21 nights. Prices shown include the discount and can also be used in conjunction with loyalty bonus (standard loyalty bonus terms and conditions apply) and other promotions and discounts. We reserve the right to withdraw or amend offers at any time without notice and all are subject to availability.
3. Half Price Group Holidays
Save up to 50% when booking 2 or more mobile homes. In order to qualify, 2-5 mobiles must be booked on separate booking references for the same park, mobile type, date, and with duration between 1 – 21 nights. Savings of 15% - 50% are available on selected parks and dates only. Group discount includes the early bird savings and therefore cannot be used in addition to this. Offer cannot be combined with the Loyalty Bonus or any other promotion and discount. Discount is only applicable to group bookings made via our call centre team. Minimum spend of £199 per mobile home after all discounts have been applied. Please note the following accommodations are excluded from the offer: Superior XL Lounge 3 bedroom, Superior Lounge 3 bedroom, Superior Vista Lounge 3 bedroom and Superior Vista Lounge 2 bedroom.
4. Loyalty Bonus – Save up to £150
- Stays of 7-11 nights: 5+ times £100, 2-4 times £75 and if you have travelled once £50
- Stay of 12-16 nights: 5+ times £125, 2-4 times £100 and if you have travelled once £75
- Stay of 17+ nights: 5+ times £150, 2-4 times £125 and if you have travelled once £100
5. Price Match Guarantee
Our Price Match Guarantee offer applies to customers who had a confirmed booking with a departure date on or before 30th June 2020 or after 14 September 2020. Offer is only applicable when making a booking for the same holiday park, duration and equivalent accommodation and equivalent date in 2021 (taking into account any changes in public or school holiday dates). All holidays are subject to availability and price match guarantee excludes any travel options. In the event that you choose a 2021 holiday with a lower cost than you paid for your 2020 holiday, the balance will be kept on your account for future holidays. The price match will be based on your original confirmed 2020 holiday, and not any subsequent changes made as a result of the Covid-19 pandemic. You may incur additional travel costs when using our Price Match Guarantee to make a 2021 booking, but we’ll do what we can to minimise them.
6. Free Baby & Toddler Packs
Baby and toddler packs will be free of charge all season. All subject to availability and must be confirmed at the time of booking.
7. Our Prices
Price excludes insurance, additional travel supplements and additional extras. Ferry bookings must coincide with dates booked in accommodation. Prices may go up or down please check at the time of booking.