OFFER TERMS AND CONDITIONS 2021
1. Our Covid Promise
Our Refund Guarantee: If we are unable to deliver your holiday, or you are unable to travel due to changes in FCDO advice, you will receive an ABTA financially protected Refund Credit Note, and we can help you find another holiday, or you can opt for a full refund with our Refund Guarantee.
Free Holiday Amendments: Al Fresco Holidays will not charge an administration fee for any changes made to your accommodation, park, date or duration up until 7 days before departure. Amendments to the accommodation, park, date or duration can vary the holiday cost and any increase will be payable. Cancellations or amendments made to travel or other ancillary products, may incur costs from the supplier which we will pass on to the customer. Some elements of travel are non-refundable. All amendments are all subject to availability.
Early Booking Offer: Save up to 40% on 2021 holidays. Discount varies dependent on arrival date, duration and selected park. Prices shown include the discount and can also be used in conjunction with loyalty bonus (standard loyalty bonus terms and conditions apply) and other promotions and discounts. Offer applies to all new bookings made from 16th December 2020. Offers have specific limitations and apply to new bookings only. We reserve the right to withdraw offers at any time without notice.
£99 Deposit: A £99 deposit per mobile home will be required to secure your booking. Alternatively you can make full payment at the time of booking. Any deposit paid is non-refundable. Travel and auxiliary revenue may incur further a charge. Tesco Clubcard Vouchers may not be used for a deposit.
Flexible Payments: Full balance payments are required 6 weeks before departure. When you only pay a deposit you must pay the full balance by the balance due date noticed to you. If full payment is not received by the balance due date, your booking will be cancelled and cancellation fees charged. Cancellation fees* are charged as follows:
|Number of days before departure||Cancellation charge as % of total holiday cost*|
|42 days or more||Loss of deposit**|
|41 - 29 days||30% (if greater than deposit)|
|28 - 21 days||50%|
|20 - 11 days||70%|
|10 days or less||100%|
*please note, these cancellation terms do not apply to holidays transferred from 2020. If you have transferred your 2020 holiday to 2021, cancellation charges apply as per the booking conditions at the time your original holiday was booked.
***total holiday cost excludes deposit paid, amendment fees, train and flight costs and any non-refundable ferry deposits.
2. Loyalty Bonus – Save up to £150
- Stays of 7-11 nights: 5+ times £100, 2-4 times £75 and if you have travelled once £50
- Stay of 12-16 nights: 5+ times £125, 2-4 times £100 and if you have travelled once £75
- Stay of 17+ nights: 5+ times £150, 2-4 times £125 and if you have travelled once £100
3. Price Match Guarantee
Our Price Match Guarantee offer applies to customers who have a confirmed booking with a departure date on or before 30th June 2020 and enables customers to transfer their 2020 holiday to a 2021 holiday before the 31st May 2020. Offer is only applicable when transferring to the same holiday park, duration and equivalent accommodation and equivalent date in 2021 (taking into account any changes in public or school holiday dates). All holidays are subject to availability and price match guarantee excludes any travel options. Any cancellation charges currently applicable to your 2020 holiday become the new minimum cancellation fee should you choose to cancel your 2021 booking at a later date. In the event that you choose a 2021 holiday with a lower cost than you paid for your 2020 holiday, the balance will be kept on your account for future holidays.
4. Free Baby & Toddler Packs
Baby and toddler packs will be free of charge all season. All subject to availability and must be confirmed at the time of booking.
5. Low Deposit
A £99 deposit per mobile home will be required to secure your booking. Alternatively you can make full payment at the time of booking. When you only pay a deposit you must pay the full balance by the balance due date noticed to you. If full payment is not received by the balance due date, your booking will be cancelled and cancellation fees charged. Any deposit paid is non-refundable. Travel and auxiliary revenue may incur further a charge.
6. Our Prices
Price excludes insurance, additional travel supplements and additional extras. Ferry bookings must coincide with dates booked in accommodation. Prices may go up or down please check at the time of booking.