AZ GUIDE FOR 2019 HOLIDAYS
Learn everything you need to know about Al Fresco Holidays, our parks, and what's available upon your arrival. This is your official resource for everything related to us, so have a check of this extensive list, or you can get in touch with us on 0161 332 8900 or our Live Chat service if you have any further questions.
Some parks require additional refundable deposits eg for barrier cards, pool bands, sports equipment etc. Please also refer to Equipment Damage Waiver and Housekeeping Deposit. Some facilities, unless otherwise stated, may have extra local charges. These might include sunbeds, watersports, games and sports including table tennis, pool tables, mini-golf, tennis, squash, gym equipment, saunas and steam baths, safety deposit boxes, entry to discos or nightclubs and tourist taxes where applicable.
There may be a local charge payable at some holiday parks for parking a second vehicle on-site and this may not be available on pitch. Please check at the time of booking.
AIR PASSENGER INFORMATION
Certain governmental authorities have introduced a legal requirement for airlines to provide border agencies with detailed passenger information for international flights. The United Kingdom system is known as E-Borders. Passengers are required to provide Advance Passenger Information (API) to their airline between 6 months and 24 hours before departure. After flights confirmation, you will receive an API letter advising you of your individual airline’s procedure.
ARRIVING AND DEPARTING FROM THE PARK
Your holiday home accommodation is available from 3pm onwards and you should aim to arrive by 8pm at the latest. When travel times mean you will arrive after 8pm our representative will not be on duty, so you will need to contact our Reservations Team prior to your departure to obtain the late arrival procedure for your specific holiday park. On most sites, on arrival, you will have to register at the holiday park reception first and you will be directed to our reception. Your Al Fresco Representative will normally be available from 3pm. On your departure day we ask that you check out by 10.00am. See also `Late Arrivals'. Early departures must be pre-arranged with our Representative.
Where barbecues are provided (see individual park descriptions), it will be gas or charcoal depending on the individual park regulations. Please note the use of barbecues may be restricted or withdrawn for safety reasons without prior notification.
At the time of going to print, there was still no clear outcome to Brexit. While we will do everything we can to ensure there will be no impact on your holiday, we ask that you visit https://www.alfresco-holidays.com/brexit to keep up to date with any Brexit related information.
We publish brochures many months before you go on holiday and take reasonable care to ensure that all information is correct at the time of printing. However, things may change after the brochure has been published and you agree that we have the right to amend your contract to provide a suitable alternative where changes are necessary. We reserve the right to increase or decrease our prices from time to time, for example, due to changes in exchange rates, supplier’s prices or travel costs. We will inform you of the up-to-date price of your holiday before you book where we reasonably can. If changes to transportation costs, taxes, dues or fees arise after you have booked but before you have paid for your holiday in full, we may pass on differences in cost, however we will absorb an increase of up to 2% of the cost of your holiday (excluding insurance premiums and amendment fees). If the price of your holiday increases by more than 8% you will be entitled to cancel your holiday with a full refund but no compensation will be payable by us (refer to ‘Changes made by us’ in our terms and conditions). If there are any other significant changes or we find any mistakes, we will advise you of this latest information at the time of booking or, if you have already booked, as soon as reasonably possible afterwards. Please check our website www.alfresco-holidays.com for the latest information on facilities and services offered at your chosen destination, and in your chosen accommodation, before booking.
We have no control over building work undertaken by the campsite. However, our overseas team keeps us informed about any planned building work and we will do our best to inform you about any specific work which may affect your holiday.
Terms, Conditions & Important Notes: Insurance, Collision Damage Waiver (CDW) and Theft Waiver (THW) covers your responsibility for loss of, damage, theft, attempted theft or vandalism to the car. The cover will only apply if you meet all the terms of the Rental Agreement. You may have to pay insurance excess charges towards any claim. This amount may vary by country or car group. Insurance to reduce the excess charges can be taken out where available for an extra fee, this is called 'excess waiver'. Insurance does not cover tyres, windscreens, the roof, the underside or interior of the car and towing charges. You may, therefore, be liable for damage to these items. Insurance does not cover loss or theft of personal belongings left in the car. Personal Effects Insurance covering contents of the car can be taken out for an extra fee where available. Personal Accident Insurance (PAI) can be taken out for an extra fee, but it is included in the insurance cover that we recommend (see Insurance) Deposits: On collection, you will be asked to leave a valid major credit card (NB: not debit) in the name of the main driver imprint as a deposit with sufficient credit on it to cover CDW and THW excess charges, fuel and any additional days you may have booked locally. Some larger cars will require imprints of two valid major credit cards. The cost of excess charges will be refunded to you on return of the car with no damage. The car is always delivered with a full tank of fuel. You can fill the car up before returning it, otherwise you will be charged for the amount of petrol used.
Documentation: When you receive your confirmation voucher you will receive a covering email together with additional information which you must read carefully. When picking up your rental car, ensure that the authorised renter can present a valid major credit card (NB. credit card must have enough credit on it to cover excess charges on vehicle), a valid passport and a full valid original driver's licence*. All intended drivers must produce a full and valid original driver's licence* in English that they have held for at least one year. Before your departure, we must be made aware of any endorsements to a driver's licence such as driving under the influence of drugs or alcohol and negligence. Each named driver must sign the Rental Agreement. Your holiday documentation is required when you pick-up the car. *Photo-card licences must be supported with counterpart licence. A photocopy or fax copy of the driving licence will not be accepted.
Additional Drivers: Charges apply for two or more drivers. You must make any additional driver arrangements when you pick up the car. All drivers must meet the age and driving licence conditions explained in the documentation section. Only named drivers may drive the rental car.
Age Restrictions: The minimum rental age for all countries is 21. A young driver surcharge usually applies to drivers under 25 years. The maximum rental age for all countries is 70.
General Conditions: If you cancel your car rental at any time up to 7 days before your departure, you will have to pay a cancellation fee of £15 in addition to our usual administration fee. If you cancel your car rental within 7 days of departure, the full amount of the rental will be charged. If you break any of the terms of the Rental Agreement e.g. through negligence or driving under the influence of alcohol or drugs, you will not be covered by the insurance. This means that you may be responsible for any costs of repairing or replacing the car and any other costs Europcar incur if the car is lost, damaged or stolen. All rentals are subject to Europcar's rental terms and conditions, which are subject to local law. Items such as garaging, fuel, parking charges and traffic fines are not included in the rental cost. Pre-bookable car rental is only available if you book more than 7 days before your departure. If you return the car late, you will have to pay extra rental charges. All cars have rear seat belts in countries where they are a legal requirement. In some cases, you may be picked up and taken to the local Europcar office to collect the car. Collection out of Europcar's office hours may incur an additional collection charge. All taxes and fees included within these prices are correct at the time of going to press. However, taxes are subject to government policy changes.
Optional Extras: Infant seats and roof racks are available to pre-book, subject to availability and must be paid for locally.
If we have booked your car hire you will receive your voucher at time of booking, it is important that you read this information carefully to ensure you take the correct documents to collect the vehicle. Excesses can sometimes be reduced or deleted for an additional fee payable locally which are usually offered on collection. Please ensure you are happy with the conditions and fees of any optional extras or waivers before signing. Any agreement would form a new contract between you and your car hire supplier. When you collect your car please remember to inspect it for any existing damage or scratches before you leave the rental complex. Please note that infant /child seats, extra drivers and satellite navigation systems requested at the time of booking will be charged for at the time of collection.
Travel cot measurements are approx. 101cm x 71cm. A cot will usually fit in at least one of the bedrooms of your holiday home (in the 2nd or 3rd bedroom) after the twin bed has been removed.
Most parks host their own Children’s Clubs and attendance is subject to availability due to maximum occupancy levels. Even though we provide information about children’s facilities available on holiday parks, we have no control over their operation and it is possible that these may be different from those advertised. All Children’s Clubs can refuse to accept any child whose behaviour is considered unacceptable or disruptive or any child who will not settle and is clearly unhappy. These clubs are operated independently and are not checked by a member of Al Fresco personnel, therefore it is crucial that you are satisfied with the arrangements when registering at any of the Children's Clubs or any other childcare facilities in resort. Age restrictions for park owned Children's Clubs vary from park to park, please check with our Reservations team at time of booking.
Information regarding the Al Fresco Children's Clubs provided in conjunction with Eurocamp can be found at: www.alfresco-holidays.com/about-al-fresco/al-fresco-for-kids
We value the opinions of all our customers and at the end of every holiday, we ask you to complete a Feefo post holiday questionnaire, which will be sent to you by email upon your return, the results of which are then analysed. We also publish the views of our recent customers who reply to our questionnaires online to help you decide upon the most suitable park for you.
Distances to local amenities, airports and ferry ports are approximate and to be used as a guide only. They are calculated from the entrance of the holiday park.
In other countries, the rules of the road may be different from the UK and we advise you to research your destination’s driving regulations before travel. More information can be found on Via Michelin or AA websites. Please remember to take your driving licence on holiday with you. If you plan to drive in any EU countries, you may need an International Driving Permit which are widely available from Post Offices. If you're taking your own car, you may need a Green Card for insurance, which will be issued to you by your insurer. Please also ensure you have adequate breakdown cover.
Entertainment programmes vary from simple sporting events to full daytime and evening activity programmes with something for all the family. Please see the individual park pages for details. On some parks the entertainment is in the local language, which is especially the case on our Unbeatable Value range of sites. Entertainment in low season is often very limited, even on large and lively sites.
EQUIPMENT DAMAGE WAIVER (EDW)
When you book your holiday you have the option to pay a non-refundable equipment damage waiver of £2.00 per day. This exempts you from paying a second separate deposit of £50/€60 on arrival either by payment services or cash/cheque to cover the cost of accidental damage to accommodation and equipment. Group reservations of 6 holiday homes or more may be subject to an additional waiver fee which will be discussed at the time of booking, if it applies to your park or holiday home.
Where fishing is mentioned in the holiday park description a permit is usually required and may be obtained locally.
If your holiday includes a flight booking then you must pay the deposit along with the full flight costs at the time of booking which is non-refundable. Passenger names on the booking must match the passenger's name on their passport or national identification card, if applicable. Subsequent changes to flights are subject to amendment fees and may also incur an increase in flight cost.
All the flight-inclusive holidays booked by Al Fresco are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you have booked (accommodation, flights and other services) are listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate please go to: The Civil Aviation Authority website.
At campsites where an Al Fresco representative is resident, items in our Games Chest are usually available for use without charge, subject to availability. We offer a wide selection of games and sports equipment, however, if an item is lost or broken we cannot always replace it immediately. Not available on Cambrils Park.
You can find details of the house keeping agreement, in the ‘Your Al Fresco’ account area once you have made a booking. By making a booking with Greenbank Holidays Limited, trading as Al Fresco Holidays, you understand and agree to comply with the House Keeping Agreement. Upon leaving the accommodation on the final day of your holiday you agree that you shall:
a) Empty the fridge and freezer and remove all food from the cupboards;
b) Remove all rubbish from the accommodation and recycle/dispose of the rubbish using the facilities at the Park;
c) Wash and dry all kitchenware and replace in the accommodation cupboards;
d) Clean the accommodation’s barbecue;
e) Place any hired linen and towels on the kitchen table.
Where you fail to comply with any of your obligations set out above we will have to take action to remedy such failure and accordingly we reserve the right to pass the cost of such action on to you in the form of a House Keeping charge.
Our Terms and Conditions state that adequate insurance must be in place for all travellers. It is a condition of booking with us that holiday insurance is taken out at the time of booking in order to cover cancellation.
Your holiday home is fully equipped with everything you might need for a self-catering holiday. Please note items can differ from country to country dependent on local suppliers. A list of items can be viewed on our website www.alfresco-holidays.com. An Iron and Ironing board, large stock pot and tea pot are available to borrow from the Al Fresco reception on some site (Subject to availability).
If you are delayed and arrive after 10pm, you may have to leave your car outside the holiday park entrance overnight and carry your belongings into the park. If no member of staff is present, you will find a message and map on the noticeboard at the Al Fresco reception. Locate your accommodation on the map, make yourself at home and your Representative will be round to see you in the morning to complete formalities.
Pillows and soft blankets are provided. Bed linen and towels are pre-bookable up to at least 7 days prior to departure. Large bath/beach towel sets and linen packs, consisting of sheets, pillow case and one small bath towel per person are available. Certain items i.e. duvet packs, beach towels and cot linen are available on selected parks only; please check at the time of booking.
If you are taking your linen with you, we recommend that you take flat sheets (not fitted) as the sizes of mattresses provided do vary by park and mobile home type.
Local activities and outdoor pursuits shown in holiday park descriptions are run by local companies and operators. Al Fresco has no involvement in these activities and is simply taking the opportunity to highlight activities that may be of interest to you. Please check your insurance documents to ensure you are adequately covered as it is your responsibility to ensure that you are satisfied with the safety aspects of any activity undertaken.
Naturism is a popular French activity. Some beaches in France may have a naturist area. Please ask your representative should you require any more information.
We show periods of operation for certain holiday park facilities in the park descriptions, where information is available before the brochure goes to print. Sometimes facilities described in the brochure will be withdrawn at the discretion of the holiday park management for reasons such as maintenance, bad weather or lack of demand. Facilities will be limited during low season. As we do not own the holiday parks, operation is regrettably beyond our control, however, we will advise you before your departure if we are aware of any changes. If there is an activity or facility which is crucial to your holiday enjoyment, please check opening dates at the time of booking. Many parks are very lively during peak times and much quieter in early/late season. This can affect the range and level of facilities that are open around the parks during low season. Park opening times and pool times differ; please check with our Reservations Team when making your booking.
The park ratings shown are the official European ratings and are categorised by stars, with 5-star being the highest category. Some Spanish parks are classed as Luxury or 1st to 3rd Category. Please note that official ratings reflect only the ratio of facilities to emplacements, not the location, maintenance or recreational facilities.
Many holiday parks have rules and regulations as stipulated by the site management and guests are expected to observe them. Your Al Fresco Representative will advise you of any relevant information at the start of your holiday. It is often customary to take an afternoon rest locally known as a 'siesta', especially in Spain, Croatia and Italy, so keeping things quiet during this time is appreciated. During Siesta time, park facilities such as swimming pools, shops and reception are often closed. It is also common for barriers to be closed which will prevent you from taking your car on or off the park. As all parks vary, please contact our Reservation Team for further information.
PARK SIZE, LAYOUT AND LOCATION
Our family holiday parks vary in size and layout, so there could be a long or steep walk between your holiday home and park facilities. If any of your party has walking difficulties, please enquire when making a booking. Campsites are the natural habitat for many species of wildlife and insects. Mosquitoes can be found in any country but are especially common in warm climates and locations close to sources of water.
PARK TOP TIPS
Any recommendations made by Al Fresco Holidays are aimed at helping you to get the best out of your holiday. The “Top Tips” and resort services which we may highlight are provided by persons, companies and other bodies which are wholly independent of Al Fresco Holidays. Therefore we cannot guarantee that they will be in operation or offering the same service, quality or product mentioned. Any contract you enter into is with the supplier of the services concerned. These do not form part of your contract with us and we do not act as agent for the suppliers, nor do we have any involvement in your booking in the event that you choose to visit them. We make no promises, representations or warranties about any resort services featured in our publications.
A number of holiday parks may restrict the size of your party and may not accept bookings from single-sex parties. We limit the number staying in each of our holiday homes for your own safety and comfort; we will accept up to eight people in our largest accommodation, subject to holiday park rules.
It is your responsibility to care for your possessions, valuables and money whilst on holiday. Whilst incidents of theft are extremely rare, you should not leave valuable items unattended and we recommend that you use any safe deposit facilities where available. We suggest that you do not bring valuable items on holiday unless necessary.
Please ensure all personal possessions are packed when departing from your accommodation. Whilst we will endeavour to assist when items are left behind, unfortunately, we are unable to guarantee the return of any property which was left unattended and will not be liable for any items lost or damaged in transit. Postage, packaging and handling fees may be applied for the return of lost property. We reserve the right to dispose of any unclaimed items of lost property to approved charities after 3 months.
We only accept dogs in a small selection of our mobile homes on select parks. When traveling with dogs, do not forget your pet’s vaccination records, its collar tag with your address as well a muzzle for certain categories. All dogs must be kept on a lead. Please note that Category 1 dogs (Attack Dogs) are not accepted at any of the campsites - They are dogs whose appearance is of American Staffordshire terrier (pit-bulls), Mastiff (boerbulls) and Tosa types (i.e. without pedigree). Category 2: Defence and Guard Dogs - They are dogs of American Staffordshire terrier, Rottweiler, and Tosa breeds (i.e. with pedigree), and dogs of a Rottweiler type (without pedigree). In order for Category 2 dogs to be accepted the law (Articles L 211-12 to L 211-14-2 of the French "Code rural") requires you to present; a certificate proving that a behavioural assessment has been carried out and an owner's licence which includes: The identity of the dog, its vaccination records, a statement of legal responsibility for the dog and certification that you are entitled to own this type of dog. All dogs are accepted at the campsite owners' discretion and they reserve the right to refuse any dog that is considered dangerous, even a cross-breed of a dangerous dog. Alfresco cannot be held liable for any dog being refused entry onto a campsite.
The price shown on each park description is for the provision of accommodation and holiday park facilities. Please refer to our Booking Terms and Conditions for important information about your holiday price.
Price Guarantee: The price of your accommodation is fully guaranteed, with no surcharges. This means that once you have made your booking and paid a deposit, the total cost of your accommodation will not go up unless of course you make an amendment to your booking.
If you find the same holiday from a competitor at a lower price, then simply give us a call. We will try our best to match their price. The holiday details must be the same i.e. same park, equivalent type and size of mobile home, same party size, departure date, duration, travel options, extras and facilities. The competitor holiday must be available online and verified by an Al Fresco Holidays employee. This offer cannot be combined with any of our offers e.g. loyalty bonus, early booking, group discount and any promotion or voucher deals. We reserve the right to withdraw certain sites and dates from this promotion. Our Price Match is only applicable at the time of booking and is at the discretion of the Al Fresco Holidays team. Selected competitors may be excluded from this offer.
Most parks have a 'quiet rule' which usually starts between 10pm and midnight and generally ends at 7am. During this time the campsite barrier may be down and you may not be able to take your vehicle on or off the park.
Highly trained holiday Representatives are working constantly behind the scenes to make sure your holiday goes smoothly. They are familiar with both the local area and your accommodation and will be happy to provide information about activities and offer any assistance necessary.
SAFETY FIRST - YOUR HEALTH AND SAFETY
It is important to remember that safety and hygiene standards in many countries differ from those taken for granted at home. Health and Hygiene: We promote good hygiene practices within the holiday parks, but the hygiene standards in some countries may differ from those in the UK. Consult your GP before booking if you have any concerns. Swimming Pool and Beach Safety: The pool in your holiday park may not have a lifeguard. It is, therefore, important to remember, especially when travelling with children, to take a few minutes to familiarise yourself and your party with the pool area on arrival. Please pay particular attention to note the pool depths and pool rules. Children must always be accompanied by an adult in the pool, including children's pools and surrounding areas and at all other times. Height restrictions may apply on park waterslides. Familiarise yourself with any flag warning systems that may be in operation on local beaches and take account of the local conditions. Children's Safety: Naturally the safety of our younger holidaymakers is of paramount importance. Parents should check that they are happy with any park operated clubs and children's facilities, including playgrounds.
Please be aware that smoking is not permitted in any mobile home.
It is essential that you let us know in advance of making a booking with us if you require any special arrangements. Facilities for customers with special needs will vary from park to park, please ask for details when making a booking.
On many holiday parks, Lycra swimming trunks/shorts must be worn rather than Bermuda type swimwear. T-shirts and newly applied sun cream or oil may be forbidden for use in pools. We recommend that customers take swimming trunks on holiday instead of swimming shorts. Some parks also insist on swimming hats (available locally), being worn in the pool. See individual park descriptions for guidance.
Tourist tax is normally included in the cost of your holiday and payable at the time of booking. The Tourist Tax charge will be shown under "Adjustments" on your holiday cost breakdown, when it is taken in advance.
Some Italian and Croatian campsites also insist on payment locally and may charge a small registration fee at reception.
TRAVELLING TO YOUR HOLIDAY PARK
Please ensure that you allow sufficient time for your journey to holiday parks, airports, ferry ports, hotels etc. as this is your responsibility. Al Fresco will not make refunds for unused accommodation or missed pre-booked travel. However, in circumstances of illness, breakdown or unavoidable delay your holiday insurance policy may provide cover if you fail to arrive at the holiday parks or travel departure points on time.
UTILITIES ON SITE
Power and water supply can be irregular, particularly during adverse weather conditions and short breakages in supply are not unknown. Whilst we will ensure that disruption is kept to a minimum, Al Fresco Holidays cannot be held responsible for circumstances beyond our control.
YOUR AL FRESCO
Access your holiday details at any time, add extras to your booking including linen and air conditioning, download your holiday documents for your convenience, plus make payments to your holiday balance at any time.