PAY THE 2020 PRICE WHEN YOU TRANSFER TO 2021

 
We all know 2020 hasn't turned out so far quite as we planned! And no one understands the disappointment of being unable to go on holiday more than us - like you, we live for our holidays! So to make sure none of our customers lose out on having the best holiday they can, we have introduced our Price Match Guarantee. This means if you've booked a 2020 holiday departing before the end of June, you can transfer the same holiday to next year with no amendment fee. Find a holiday on the same holiday park, in equivalent accommodation, and the same or equivalent date in 2021 and we will honour the price you paid for these services in 2020. In fact if your new holiday is cheaper will we even keep the balance on your account for future holidays!

HOW TO TAKE ADVANTAGE OF OUR PRICE MATCH GUARANTEE

 
Our contact centres are experiencing unprecedented demand at the moment, so the quickest way to transfer your 2020 holiday to 2021 is to complete the process described here.

TERMS & CONDITIONS 

Our Price Match Guarantee offer applies to customers who have a confirmed booking with a departure date on or before 30th June 2020 and enables customers to transfer their 2020 holiday to a 2021 holiday before the 31st May 2020. Offer is only applicable when transferring to the same holiday park, duration and equivalent accommodation and equivalent date in 2021 (taking into account any changes in public or school holiday dates). All holidays are subject to availability and price match guarantee excludes any travel options. Any cancellation charges currently applicable to your 2020 holiday become the new minimum cancellation fee should you choose to cancel your 2021 booking at a later date. In the event that you choose a 2021 holiday with a lower cost than you paid for your 2020 holiday, the balance will be kept on your account for future holidays. The price match will be based on your original confirmed 2020 holiday, and not any subsequent changes made as a result of the Covid-19 pandemic. You may incur additional travel costs by transferring your booking to 2021, but we’ll do what we can to minimise them.