We all know 2020 didn’t quite turn out as we had planned! And no one understands the disappointment of being unable to go on holiday more than us - like you, we live for our holidays! If you were notified that your 2020 holiday, scheduled to depart before the 30th June or from 15th September onwards, could no longer go ahead, you will have received a Refund Credit Note. You can use this to choose the equivalent holiday for 2021, and you won’t pay a penny extra.

Find a holiday on the same holiday park, in equivalent accommodation, and the same or equivalent date in 2021 and we will honour the price you paid for these services in 2020.



Once you have chosen the holiday you’d like for 2021, select the ‘COVID-19 Credit’ option at the payment stage. If you have chosen an equivalent holiday in 2021, you will qualify for the Price Match Guarantee.

Our team will then amend the price, apply your credit to your new booking and send you an email confirming they’ve done this. Please allow us 14 days to complete this process for you.


Our Price Match Guarantee offer applies to customers who had a confirmed booking with a departure date on or before 30th June 2020 or after 15th September 2020. Offer is only applicable when making a booking for the same holiday park, duration and equivalent accommodation and equivalent date in 2021 (taking into account any changes in public or school holiday dates). Please note the Price Match Guarantee offer is not available on promotional bookings, only for bookings that were made directly with us, either online or via our contact centre. All holidays are subject to availability and price match guarantee excludes any travel options. In the event that you choose a 2021 holiday with a lower cost than you paid for your 2020 holiday, the balance will be kept on your account for future holidays. The price match will be based on your original confirmed 2020 holiday, and not any subsequent changes made as a result of the coronavirus pandemic. You may incur additional travel costs when booking your 2021 holiday, but we’ll do what we can to minimise them.