ABTA is the UK’s largest travel association representing travel agents and tour operators. It has been a trusted travel brand for more than 65 years offering advice and guidance to the travelling public.
As an ABTA member Al Fresco have to abide by the ABTA Code of Conduct which governs areas such as accurate advertising, fair terms of trading, changes to bookings and managing customer complaints.
In the unlikely event that you experience an issue with Al Fresco that you haven’t been able to resolve directly with us, ABTA will help resolve it for you. If needed, you’ll get access to their fast, cost-effective and independent complaints resolution service which could save you time and money.
You’ll also be reassured to know that all package holidays sold by an ABTA Member are protected financially in the event of a company failure. This means that in the unlikely event that Al Fresco goes out of business, ABTA has a quick, clear and simple process for you to follow, so you’ll be able to continue your package holiday as planned or get your money back. This protection does not extend to accommodation only bookings. Find out more about ABTA here.