YOUR SAFETY IS OUR TOP PRIORITY

 

Now that you can travel again, our teams will be ready to welcome you so you can enjoy the carefree holiday you deserve. We have made a number of changes to how we operate to keep our guests and teams as safe as possible. Government advice is changing all the time, and we will continue to keep up to date with the latest guidelines, but here’s what you can expect for now.

OUR ALL POINTS PROTECTION PROGRAMME

WELCOME AND CHECK IN

Social distancing, but warm and welcoming

Our new check in process is designed to keep you safe, with reception areas allowing access to only one person per party. But we’re still here to help you, and we promise our level of service - and warmth of welcome - won’t change.

ACCOMMODATION PREPARATION

Your holiday home - safe as houses

Your accommodation is your private sanctuary - inside and out. You can be assured it will be thoroughly cleaned before your arrival. We’ll disinfect all frequently touched areas, and provide disposable mattress and pillow protectors for every new guest. Any pre-ordered linen will be placed in sealed bags. Our cleaning crew will wear appropriate PPE.

OUR PEOPLE ON PARK

A team you can trust

Every member of our team has had additional training and will use protective equipment to maintain safety (theirs and yours). If you need help in your accommodation, we’ll always be here for you, while ensuring we adhere to social distancing measures. And you can always call us on our dedicated mobile number, any time.

DEPARTURE PROCESS

The start of your safe journey home

As always, you’ll receive a courtesy visit before departure, and on the day of departure you’ll be asked to leave your key in the accommodation, rather than having to visit reception, to minimise contact.

PARK ENVIRONMENT

The place - and the space - for safe fun

All our parks are ensuring social distancing is adhered to. They have introduced enhanced cleaning procedures throughout the park, including:

Swimming pools and water parks

Water attractions (swimming pools, water slides, spray grounds etc) will be open in accordance with local safety guidelines. This will usually mean a reduction in the amount of guests allowed to use them at any one time. Sun loungers will be spaced at an appropriate distance apart.

Catering and shopping

Restaurants, bars, take away outlets and shops will follow social distancing guidelines, so expect a similar experience at supermarkets to at home for example. Cleaning with disinfectant will take place throughout, and contactless payment will be encouraged. Restaurants will be reconfigured to create extra space, and will offer more outside dining, and take away options.

Kids’ clubs

The late start to the season in 2020 has affected our ability to get the right people overseas to cover all our programme and we’ve unfortunately had to scale back in some areas. We will continue to offer Super Fun Station on the following selected parks:

  • NR014 - La Vallee, Normandy
  • BS018 - Des Menhirs, Brittany
  • VN011- Le Clarys Plage, Vendee
  • WM034 - La Chapelle, Roussillon
  • RV053 - Domaine Des Naidies
  • DR019 - St Avit Loisirs, Dordogne
  • PA012 – La Croix du Vieux Pont, Nr Paris

Although some activities (e.g. zorbing and face painting) will not be operating, we’re definitely not dialling down the fun, and we’re doing everything we can to make all activities even safer.

Sports facilities & activities

Sports facilities will be sanitised according to the public health and safety guidelines respected. Contact or close proximity team sports such as football or basketball may not be possible in some locations.