FREQUENTLY ASKED QUESTIONS


Below are some of the questions we are asked about Al Fresco mobile home holidays. If you still can't find the answer to your question after looking through the questions and answers here, you can email us and we'll get back to you shortly.

HOW DO I PAY THE BALANCE OF MY HOLIDAY?


You can pay direct over the phone using Visa and Mastercard. Due to the fee levied by credit card companies, a 1.5% charge will be made on each payment using Visa or Mastercard. No charge is made for payment by bankers draft or debit card. Please call 0843 636 7552 and select option 2. Calls cost 5p per minute plus network extras. Calls may be recorded for quality monitoring and training purposes. Customers can also pay online through our digital booking service.


WHEN IS MY BALANCE DUE?

10 weeks before your departure date.


CAN WE MOVE BEDS AROUND IN THE MOBILE HOME?

In the twin bedrooms, single beds can be pushed together for you.


WHAT TIME CAN WE CHECK INTO AND OUT OF OUR MOBILE HOME?


Check in time is from 4-7pm and check out time is from 9am to 10am. On some holiday parks, barriers may be down and they will not be able to allow cars on-site. Reps may also be off duty, so a security guard will check you in.


WHAT IS IN A LINEN PACK?


A single linen pack includes sheets, pillowcase and towel. A double pack comprises of sheets, two pillow cases and two towels. Pillows and blankets are provided in the mobile home. We recommend you order additional sets if you're staying for more than 7 nights 4 weeks before your departure. Customers are able to order up to 7 days before departure. 


DOES THE COT PROVIDED IN THE BABY PACK FIT IN THE BEDROOMS?


The cot cannot be placed in the double bedroom, however, it can be placed in the twin bedroom in place of one of the single beds.


IS GAS/ELECTRIC INCLUDED?


Gas/electric is included in the holiday cost.


WE DO NOT LIVE IN THE UK. HOW DO WE BOOK AN AL FRESCO HOLIDAY?


You can either book via this website or give our reservations team a call on 0161 332 8900. Calls cost 10p per minute plus network extras.


CAN WE PAY IN EUROS?


We only accept payment in GB pounds sterling.


DO YOU HAVE TENTS?


No - our holidays are based in mobile home accommodation only.


WHAT IS IN THE MOBILE HOME INVENTORY?


Your holiday home is fully equipped with everything you might need for a self-catering family holiday. Below is an example of what may be provided, please be aware some items may differ from country to country dependent on local suppliers. If anything is missing or you break anything during your stay please let your Al Fresco Representative know so they can replace it for you.

Outside equipment: Barbecue and tools (where permitted), 4 chairs, 1 table, 1 parasol and pole, 1 parasol base, 2 reclining chairs, 2 sunloungers, 1 sunlounger table. Please note that in luxe decking/terrace there is no parasol or base, and outdoor chairs have cushions.

Kitchen equipment: Crockery - 6 dinner plates, 6 bowls, 1 presentation plate, 6 mugs, 6 wine glasses, 4 egg cups, 6 side plates, 6 tall glasses. Cutlery - 6 forks, 6 knives, 6 spoons, 6 teaspoons.

Other kitchen equipment: 1 tin opener, 1 corkscrew, 1 vegetable knife, 1 bread knife, 1 salad bowl, 1 salad server, 1 tray, 1 mixing spoon, 1 potato masher, 1 serving spoon, 1 ladle, 1 spatula, 1 colander, 1 chopping board, 1 measuring jug, 1 large pyrex bowl, 1 small pyrex bowl, 1 pyrex oven dish, 1 oven dish, 1 oven glove, 1 kettle, 1 frying pan, a set of 3 pans, 1 whisk, 1 pair of kitchen scissors, 1 potato peeler, 1 cheese grater, 1 pizza cutter, 1 cafétiere, 4 plastic plates, 4 plastic beakers, 4 plastic bowls.

Bedroom: 6 blankets, 6 pillows, 1 electric fan in each bedroom.

Safety equipment: 1 smoke alarm, 1 torch, 1 fire extinguisher, 1 fire blanket, 1 carbon monoxide detector.

Other equipment: 1 broom, 1 mop, 1 bucket, 1 doormat, 1 ashtray, 1 draining rack, 1 dustbin, 1 clothes airer, 1 toilet brush, 3 plug adaptors, 1 dustpan and brush, 1 hob igniter (where necessary), 1 dining table.

The following items are available to borrow from the Al Fresco reception: iron and ironing board, large stock pot, tea pot (subject to availability).


WHEN WILL MY TICKETS ARRIVE?


Al Fresco operates ticketless travel, however, we will email an itinerary and directions to your park to you 21 days before your departure.


WHAT INFORMATION DO YOU NEED TO MAKE MY FLIGHT BOOKING?


The full names of all members of your party as they appear on a passport, and dates of birth.


WHAT IS ADVANCED PASSENGER INFORMATION (API)?


The collection of Advanced Passenger Information (API) is a requirement to/from specific countries, it involves obtaining passenger information from passports and transmitting to the applicable country prior to customers entering the country.

Collecting API is a very simple process. Information required from all passengers travelling on the flight is: passport number, date of birth, nationality, document type, company issue, expiry/start date. When carried out at check-in, the process involves passports being swiped through a special machine which collects the relevant data. Easyjet, Jet 2, BMI Baby, Flybe, British Midland, British Airways and Thomson require Advanced Passenger Information.


CAN I TAKE MY PET ON AN AL FRESCO HOLIDAY?


We only accept dogs in a small selection of our mobile homes on select parks. When travelling with dogs, do not forget your pet’s vaccination records, its collar tag with proof of owner's address as well a muzzle for certain categories. All dogs must be kept on a lead. Please note that Category 1 dogs (Attack Dogs) are not accepted at any of the campsites - They are dogs whose appearance is of American Staffordshire terrier (pit-bulls), Mastiff (boerbulls) and Tosa types (i.e. without pedigree). 

Category 2: Defence and Guard Dogs - They are dogs of American Staffordshire terrier, Rottweiler, and Tosa breeds (i.e. with pedigree), and dogs of a Rottweiler type (without pedigree). In order for Category 2 dogs to be accepted the law (Articles L 211-12 to L 211-14-2 of the French "Code rural") requires you to present; a certificate proving that a behavioural assessment has been carried out and an owner's licence which includes: The identity of the dog, its vaccination records, a statement of legal responsibility for the dog and certification that you are entitled to own this type of dog. All dogs are accepted at the campsite owners' discretion and they reserve the right to refuse any dog that is considered dangerous, even a cross-breed of a dangerous dog. Alfresco cannot be held liable for any dog being refused entry onto a campsite.

Val d’Ussel 

• 1 Dog accepted 

• €5 per night local charge 

Les Lacs du Verdon

• 1 Dog accepted

• €5 per night local charge

La Palmeraie 

• 1 Dog accepted 

• €5 per night local charge 

Val de Bonnal

• 1 Dog accepted 

• 2€ per stay local charge 

• Dogs are not allowed near the leisure area and around the lakes

Adriano

• 1 Dog accepted 

• €7 per day local charge 

Le Soleil des Landes

• 1 Dog accepted 

• 5€ per day local charge


WHAT IS THE HOUSEKEEPING DEPOSIT?


On arrival, you will be asked to pay a deposit of £50 (€60) which is refundable providing you leave your accommodation as you found it. For security reasons, UK cheques are preferred.