Covering all 2021 & 2022 holidays, this is our promise to you that every aspect of your holiday will be as flexible as possible. From Refund Credit Notes to FREE holiday amendments, flexible payments and total financial protection - we will take the stress out of everything.
We've collated answers to commonly asked questions to keep you in the loop with the latest official guidance and how we’re keeping you safe on park.
On 17th September the Government announced a simplified system for international travel. From Monday 4th October the current traffic light system will be replaced by a single red list of countries and territories. None of the countries where Al Fresco Holidays operate are on the red list. Testing requirements will be reduced for eligible fully vaccinated travellers and detailed on our Covid guidance and FAQ page.
The ‘traffic light system’ remains in place for anyone travelling and returning home before 4th October 2021. For more details and guidance on what this means for your holiday view our 'traffic light system explained' information.
Please also be aware that some of our destination countries have entry requirements or screening measures in place that may affect you.
We’re keeping a close eye on arrival restrictions in all countries, but rules can change at any time, so we recommend visiting the FCDO website to stay up to date with the latest information and Government advice.
Our ‘All Points Protection Programme’ puts your health and safety on our parks above all. This involved enhanced cleaning of facilities and accommodation, social distancing on arrival to your park, and additional training of staff on site - allowing you to relax and enjoy your stay.
We’re on hand to answer your questions Monday – Saturday 09:00 – 17:00, and Sunday 10:00 - 16:00. You can contact us by: