CORONAVIRUS (COVID-19) GUIDANCE
Updated: 4th October 2021 | 10:00
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Updated: 4th October 2021 | 10:00
We’ve collated the latest guidance and answers to common questions below, so whether you’re booking or preparing for a holiday, you can be fully informed.
If the FCDO advises against travel to your destination, or we decide your holiday can’t go ahead as planned, we’ll contact you at least three weeks before your departure date to give you the option of an alternative holiday or a full refund.
We understand you may be apprehensive about future travel. If holidays are operating as normal and no FCDO or other travel restrictions are in place when you depart, your holiday will be subject to normal booking conditions and cancellation charges will apply.
As part of our Covid Promise, you can amend your booking to an alternative date or destination three weeks or more before departure, and the money you’ve paid for your original holiday will all be moved to your new one.
We are waiving any fees for making these changes, but please bear in mind that there may be other additional costs to do this (e.g. increases in travel costs, admin fees charged by travel operators, or differences in accommodation prices for alternative dates).
However, if you’d still prefer to cancel, please complete our cancellation form and we’ll process this for you as soon as possible.
2-3 weeks before departure if a destination requires people to quarantine when they arrive in the country – and there is no option to avoid a quarantine period by providing evidence of a negative COVID-19 test - you’ll be entitled to cancel with a full refund, or transfer to an alternative holiday.
Final balance can now be paid at six weeks rather than our usual twelve weeks. And our cancellation terms will not start until six weeks before you depart either, unless you transferred your 2020 holiday to 2021 and carried over cancellation charges.
If the FCDO is advising against leisure travel to your destination when your balance is due, but you wish to hold on to your booking in the hope the FCDO and traffic light advice improves, or you wish to proceed with your holiday against the current FCDO advice, you will need to pay any remaining balance for your holiday. We still guarantee a full refund if your holiday is later cancelled because the FCDO advice is still against non-essential travel and/or there’s an official requirement to isolate at your destination upon arrival.
Bookings made using a Refund Credit Note are under the same terms and conditions as a new booking. If you no longer want to travel, you can cancel your holiday subject to the applicable cancellation charge.
If you choose to cancel due to changes with your travel arrangements (such as flights or ferry travel) made with a company other than Alfresco Holidays, you will incur cancellation charges. To avoid any penalties, you could transfer your accommodation booking to an alternative date, 3 weeks or more before departure.
A Refund Credit Note entitles you to rebook a holiday at a future date, or receive a cash refund in future. It retains the financial protection that you had with your original booking, so there is no risk that you will lose the money you’ve paid towards your cancelled holiday. For more information about Refund Credit Notes and how to use them, click here >.
If you were issued a Refund Credit Note in 2020 and did not use it or request a refund before it expired on 31st March 2021, we will have issued you a new Refund Credit Note with a new expiry date of 31st January 2022.
If you were issued a Refund Credit Note for a cancelled 2021 holiday it will also have an expiry date of 31st January 2022. You can use your Refund Credit Note towards a holiday you already have booked, or to book another one with the incentive you received when it was issued. You are able to exchange your Refund Credit Note for a refund at any point, and we’ll make a payment by bank transfer within 14 days.
We’ve introduced enhanced cleaning and social distancing on all parks to keep our guests and teams safe. Everything we are doing for your peace of mind once we open is covered in our All Points Protection Programme>.
On every park, we’ll follow all local guidelines, and review our processes on a regular basis.
Individual parks may adapt their facilities and procedures to keep guests and staff as safe as possible, and we’ll provide details of any changes on each park page.
There are a wide variety of places to get a Covid-19 test if this is required to travel. We’ve teamed up with Randox Heath, a government approved provider, to make the process as straightforward and inexpensive as possible, including:
• Pre UK Departure Testing (if required by your destination) - Rapid PCR test via a home sample kit. Once the sample is returned, results are delivered the next day, and appropriate certification for travel is provided.
• Day 2 PCR testing via a home sample kit, including NGS (next generation sequencing) to meet Day 2 isolation requirements.
• Day 8 Testing PCR testing via a home sample kit, including NGS (next generation sequencing) to meet Day 8 isolation requirements.
For the antigen (lateral flow) test that you need to take in your destination within 72 hours of your journey home, you can either find a suitable testing centre in your destination, or alternatively you can avoid the hassle of this by ordering a test to take the test away with you from one of the following UK Government approved providers:
• Collinson - Supervised Video Self Test for UK arrivals
• Chromonics - Pre-departure rapid antigen COVID-19 test for UK-bound travel
You cannot take an NHS test abroad with you to use on yourself for the purpose of pre-departure testing, it is essential that you purchase government-approved kits for travel to and from your holiday destination.
It is advisable to arrange your tests as early as possible, however as entry requirements can change and/or your holiday may not go ahead, we recommend that you order testing package(s) two weeks before your holiday is due to start. If you purchase earlier, the sample testing kit has at least 6 months expiry, so you can keep it for up to half a year before you need to travel.
For more information, and to receive10% off Randox test kits with a Al Fresco Holidays promo code,click here.
What's more, whoever you order your government approved tests from, we’ll help cover the cost of testing up to £120 per party! Submit your claim through an online form after your holiday, include your receipt, and we’ll reimburse you up to £30 per person.
The lateral flow test required within 72 hours of returning to the UK are only needed for those aged 11 and over. However, the PCR test(s) required once home in the UK are needed for children aged 5 and over.
Your destination country is likely to also require a test to enable your entry to that country. Each country will set their own requirements. This may mean children might have to do a test.
Some countries will require proof of a vaccination before travel. The most up to date information on entry requirements for the country you are travelling to can be found on the FCDO website.
If you live in Wales, Scotland or Northern Ireland you cannot use the NHS app, but can obtain an NHS Covid pass. Further details can be found here:
These are being accepted by many destinations as proof of vaccination status.
If you are unable to share your accommodation with another household then we will contact you to discuss options, which could include removing some of the party from your booking, or booking another accommodation.
If this is the case, we will contact you to discuss options, including either reducing your booking to one household, or adding another ferry crossing.
We recommend you organise adequate insurance cover for this kind of scenario, purchased at the time you book. All insurance policies vary so we recommend speaking to your insurance company to clarify what cover is provided for this situation.
If you don’t already have cover, we've teamed up with Voyager Insurance Services Ltd, an award-winning provider of Travel Insurance, to provide insurance that includes covers you for situations where your holiday may be impacted by COVID-19. Click here for more details.
Our team on park will do what they can to support and guide you. Most insurance policies will cover medical and repatriation costs but not necessarily any extended stay or alternative isolation stay costs.
We recommend clarifying what cover is provided for situations arising due to Coronavirus with your insurance company.
Cancellation charges would still apply if you need to cancel for this reason. Some insurers may provide cover for this situation, so we recommend checking with your travel insurance company to check what help may be available.
As part of our Covid Promise, you can amend your booking to an alternative date or destination at any point up to 7 days before your departure date, without loss of any monies paid.