CORONAVIRUS (COVID-19) GUIDANCE

Updated: 14th May 2021 | 15:00

LATEST TRAVEL ADVICE

It’s expected that international travel will resume from 17th May.

We’re doing everything we can to make sure the 2021 holiday you deserve goes ahead as planned, and we’re making preparations to open for UK guests on 26th June.

New Traffic Light System

The government has confirmed plans for the new ‘traffic light system’ for international travel, setting out the measures required for travel to and from the UK, and assigning all countries a colour based category.

All Al Fresco Holidays destination countries have currently been classified as ‘Amber’. The Government has indicated that the country categories will be updated every 3 weeks, so with current vaccination progress and falling infection rates, there are positive indications that many destinations could be classified as Green at the next review.

The rules for each category will also be reviewed no later than 28th June, and FCDO advice could change in future to allow travel for Amber destinations. Due to the likelihood of the situation changing before we open for UK guests on 26th June, we recommend you hold on and do not take any action at this stage. We will continue to monitor the situation and provide updates in line with all significant developments.

We’ve summarised below the measures in place for each traffic light category. For more information and guidance on what this means for your holiday view our 'traffic light system explained'.

Measure
Green Country
Amber Country
Red Country
Pre-departure Test within 72 hours of leaving UKVaries by destination country - see FCDOVaries by destination country - see FCDOVaries by destination country - see FCDO
Take an antigen (rapid flow) test in your destination, 72 hours before journey homeYesYesYes
Passenger Locator Form 48 hours before you're due to returm to UKYesYesYes
PCR Tesing after you get homeOn or before day 2On or before day 2 & day 8On or before day 2 & day 8
Self-isolation at homeNoYes, for 10 days, unless you opt for the 'test to release' schemeNo, hotel quarantine required instead (see below)
Managed Quarantine at hotelNoNoYes, for 10 days
Test to Release - option for additional PCR test earlyN/AOn day 5No
Is my holiday going ahead?Your holiday is planned to go aheadYour holiday will not go ahead if the FCDO advice is no leisure/non essential travel to your destination 3 weeks before departureYour holiday will not go ahead if a destination is in this category 3 weeks before departure
Option for a no fee amend to an alternative date or destination in 2021YesYesYes
Option for no fee booking transfer to 2022NoYesYes

Destination entry requirements

Before travelling, please be aware that some of our destination countries have entry requirements or screening measures in place that may affect you. We’re keeping a close eye on arrival restrictions in all countries, but rules can change at any time, so we recommend visiting the FCDO website for the latest information. Sign up for FCDO travel advice email alerts, so you automatically receive the latest travel advice updates and travel requirements for the destinations you want to know about.

If your holiday is affected by additional entry requirements, then we will be in touch to discuss your options at least three weeks before your departure.

Our Parks for 2021

Unfortunately, following the significantly later start to the season, we're having to temporarily scale back some of our operations for 2021, and will no longer be operating on a small number of parks in 2021 as follows:

• Camping Canyelles

• Vigna sul Mar

• Marina Julia Camping Village

• Camping Montescudaio

• Camping Club Napoleon

If your holiday is affected, you will be contacted to confirm that your holiday can’t go ahead as planned and to let you know your options. The options on offer included amending to an alternative holiday with an incentive, taking a Refund Credit Note with an incentive, or receiving a full refund.


We’ve collated the latest guidance and answers to common questions below, so whether you’re booking or preparing for a holiday, you can be fully informed.

2021 BOOKING CHANGES

What if I my holiday plans are affected due to Coronavirus/Covid-19?

If the FCDO advises against travel to your destination, or we decide your holiday can’t go ahead as planned, we’ll contact you at least two weeks before your departure date to give you the option of an alternative holiday this year or in 2022 with an incentive, a refund credit note with an incentive, or a full refund.

What if I decide I don’t want to travel?

We understand you may be apprehensive about future travel. If holidays are operating as normal and no FCDO or other travel restrictions are in place when you depart, your holiday will be subject to normal booking conditions and cancellation charges will apply.

As part of our Covid Promise, you can amend your booking to an alternative date or destination in 2021. Plus, if your destination country is categorised as Amber, Red, or ‘Green Watchlist’ you also have the option to transfer your booking to 2022, and the money you’ve paid for your original holiday will all be moved to your new one.

We are waiving any fees for making these changes, but please bear in mind that there may be other additional costs to do this (e.g. increases in travel costs, admin fees charged by travel operators, or differences in accommodation prices for alternative dates).

However, if you’d still prefer to cancel, please complete our cancellation form and we’ll process this for you as soon as possible.

Can I cancel if I need to self-isolate or quarantine on arrival in my destination?

At 3 weeks before departure if a destination requires people to quarantine when they arrive in the country – and there is no option to avoid a quarantine period by providing evidence of a negative COVID-19 test - you’ll be entitled to cancel with a full refund, or transfer to an alternative holiday.

Can I cancel based on the requirements for testing and/or the need to self-isolate or quarantine on return to the UK?

If you decide to not go ahead with your holiday due to any of the requirements when you return to the UK, the options available to you vary according to the Traffic Light colour category of your destination country. Click here for more details.

Can I amend my booking to a later date?

If you are concerned about travelling on your current holiday dates you can amend your holiday to a later date in 2021 without paying any amendment fees or losing any money you’ve paid*. Please contact our team to see what your amended holiday pricing and availability will be. Holidays including travel services are subject to a suppliers conditions and may include an amendment fee.

If your destination country is categorised as Amber, Red or ‘Green Watchlist’ you also have the option to transfer your booking to next year*. All the money you’ve paid for your original holiday will be moved to your new one, but if you have a holiday including travel services you will need to speak to our team to see if a transfer is possible with that supplier.

If you transfer your holiday to 2022 within 6 weeks of your scheduled 2021 departure date, then should you later decide to cancel your 2022 holiday, we will need to carry forward the minimum cancellation charge that applies on the day you transfer. Minimum charges will be as detailed in the following table:

Number of days before your 2021 holiday you transferred to 2022
Minimum cancellation charge as a % of holiday cost if you later cancel your 2022 holiday*
42 days or more
loss of deposit
41 - 29 days
30% (if greater than deposit)
28 - 21 days
50%
20 - 11 days
70%
10 days or less
100%

*Please note, the holiday transfer option is not available for promotional bookings, only for bookings made directly with us, either online or via our contact centre.

My 2021 booking was transferred from last year. Can I have a refund if it’s cancelled?

If we cancel your holiday due to FCDO travel restrictions, you will be entitled to a Refund Credit Note or refund, whichever you prefer.

If you no longer want to travel in 2021 you can choose to cancel your booking subject to the minimum cancellation charge agreed when you transferred your booking back in 2020. This charge will be based on the cancellation charges that applied on the day you transferred your holiday in 2020, detailed in the following table:

Number of days before your 2020 holiday you transferred to 2021
In addition to retaining your deposit, the minimum cancellation charge as a % of holiday cost if you later cancel your transferred holiday*
85 days or more
loss of deposit
29 - 84 days
50%
22 - 28 days
70%
14 - 21 days
90%
13 days or less
100%

If you want to transfer your holiday to 2022, you can do so without loss of any monies paid. In this situation, should you later decide to cancel, the same minimum cancellation charge will now be carried over to your 2022 transferred holiday. If you’re unsure what your minimum cancellation charge is please contact our team who can advise you.

Do I have to pay my balance for my upcoming booking?

Final balance can now be paid at six weeks rather than our usual twelve weeks. And our cancellation terms will not start until six weeks before you depart either.

If FCDO travel restrictions are in place when your balance is due, you can defer your final payment without cancelling your booking.

We’ll only ask you to pay your balance if we expect your holiday to go ahead, which we anticipate to be 3 weeks before your departure.

I booked my 2021 holiday with a Refund Credit Note after my 2020 holiday was cancelled. Can I choose to cancel it now and reinstate my RCN to use another time?

Bookings made using a Refund Credit Note are under the same terms and conditions as a new booking. If you no longer want to travel in 2021, you can cancel your holiday subject to a cancellation charge (currently £99 more than 41 days before departure).

I’ve booked my travel arrangements myself separately but they have been changed / cancelled by the operator. Can I cancel without penalty?

If you choose to cancel due to changes with your travel arrangements (such as flights or ferry travel) made with a company other than Alfresco Holidays, you will incur cancellation charges. To avoid any penalties, you could transfer your accommodation booking to later in the year or to 2022.

REFUND CREDIT NOTES

What is a Refund Credit Note, and how does it work?

A Refund Credit Note entitles you to rebook a holiday at a future date, or receive a cash refund in future. It retains the financial protection that you had with your original booking, so there is no risk that you will lose the money you’ve paid towards your cancelled holiday. For more information about Refund Credit Notes and how to use them, click here >.

When does my Refund Credit Note expire?

If you were issued a Refund Credit Note in 2020 and did not use it or request a refund before it expired on 31st March 2021, we will have issued you a new Refund Credit Note with a new expiry date of 31st January 2022.

If you were issued a Refund Credit Note for a cancelled 2021 holiday it will also have an expiry date of 31st January 2022. You can use your Refund Credit Note towards a holiday you already have booked, or to book another one with the incentive you received when it was issued. You are able to exchange your Refund Credit Note for a refund at any point, and we’ll make a payment by bank transfer within 14 days.

THE HOLIDAY EXPERIENCE

What measures will Alfresco Holidays take to keep people safe on your parks?

We’ve introduced enhanced cleaning and social distancing on all parks to keep our guests and teams safe. Everything we are doing for your peace of mind once we open is covered in our All Points Protection Programme>.

How will my holiday experience be different? Will there be any restrictions in place on the holiday park?

At this stage it’s a little early to confirm all the measures that will be in place on every park, but we’ll follow all local guidelines, and review our processes on a regular basis.

Based on the experience in 2020, we expect all our parks will ensure social distancing is adhered to, and will maintain the enhanced cleaning routines introduced.

Individual parks may adapt their facilities and procedures to keep guests and staff as safe as possible, and we’ll provide details of any changes on each park page.

COVID-19 REQUIREMENTS

Where can I get a private COVID-19 test?

There are a wide variety of places to get a Covid-19 test if this is required to travel. We’ve teamed up with Randox Heath, a government approved provider, to make the process as straightforward and inexpensive as possible, including:

• Pre UK Departure Testing - Rapid PCR test via a home sample kit. Once the sample is returned, results are delivered the next day, and appropriate certification for travel is provided.

• Day 2 & Day 8 Testing - 2 x PCR tests via a home samples kit, including NGS (next generation sequencing) to meet Day 2 & Day 8 quarantine requirements.

For more information, and to receive up to 50% off with a Al Fresco Holidays promo code, click here.

What's more, whoever you order your government approved tests from, we’ll help cover the cost of testing up to £120 per party! Submit your claim through an online form after your holiday, include your receipt, and we’ll reimburse you up to £30 per person.

Do children need to take the various tests to go on holiday?

The UK required tests are only needed for those aged 11 and over – these are the lateral flow test required within 72 hours of returning to the UK and the PCR test(s) once home in the UK.

Your destination country is likely to also require a test to enable your entry to that country. Each country will set their own requirements. This may mean children might have to do a test.

Will I need a vaccine certificate to travel?

You may have read that there is a possibility that some countries will require proof of a vaccination before travel. As it stands, no country has officially announced this requirement, and the most up to date information on entry requirements for the country you are travelling to can be found on the FCDO website.

In the meantime, if you download the NHS app it will show your vaccination status or whether you’ve recently tested negative. The UK government is still working on the update of the app and to ensure it will be internationally recognised.

We booked 1 accommodation with people from different households. What if this is forbidden in the country we go to?

If you are unable to share your accommodation with another household then we will contact you to discuss options, which could include removing some of the party from your booking, or booking another accommodation.

We will travel by car with people from different households. What if this is forbidden in the country we go to?

If this is the case, we will contact you to discuss options, including either reducing your booking to one household, or adding another ferry crossing.

What happens if I have a positive result within 72 hrs of my holiday starting?

We recommend you organise adequate insurance cover for this kind of scenario, purchased at the time you book. All insurance policies vary so we recommend speaking to your insurance company to clarify what cover is provided for this situation.

If you don’t already have cover, we've teamed up with Voyager Insurance Services Ltd, an award-winning provider of Travel Insurance, to provide insurance that includes covers you for situations where your holiday may be impacted by COVID-19. Click here for more details.

What happens if we go on holiday and our return home test is positive? Where do we self-isolate? Who pays?

We’ll do what we can to support and guide you in these circumstances. We strongly advise that you organise adequate insurance cover from the time you book your holiday.

All insurance policies vary so we recommend clarifying what cover is provided for situations arising due to Coronavirus with your insurance company.

If you don’t already have cover, we've teamed up with Voyager Insurance Services Ltd, an award-winning provider of Travel Insurance, to provide insurance that includes covers you for situations where your holiday may be impacted by COVID-19. Click here for more details.

What if my vaccine date is scheduled during my holiday, can I cancel with full refund?

Cancellation charges would still apply if you need to cancel for this reason. Some insurers may provide cover for this situation, so we recommend checking with your travel insurance company to check what help may be available.

As part of our Covid Promise, you can amend your booking to an alternative date or destination at any point up to 7 days before your departure date, without loss of any monies paid.