What is ATOL?

 

ATOL is a protection scheme for flights and air holidays, managed by the Civil Aviation Authority. Most firms who sell air travel in the UK are required by law to hold a licence called an Air Travel Organiser’s Licence ("ATOL").

Booking  with a licensed tour operator for a complete air holiday package  gives you  ATOL protection and protects you from losing money or being stranded abroad if your  tour operator goes out of business. If a licensed firm goes out of business, the CAA can give refunds to people who can’t travel and arrange for people abroad to fly home.

All the flight-inclusive holidays offered by Al Fresco are financially protected by the ATOL scheme. When you book a holiday with flights and pay any money you will be supplied with an ATOL Certificate which will detail everything you have booked. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate please go to: www.atol.org.uk/ATOLCertificate

 

What is ABTA?

 

ABTA is the UK’s largest travel association representing travel agents and tour operators. It has been a trusted travel brand for more than 65 years offering advice and guidance to the travelling public.

As an ABTA member Al Fresco have to abide by the ABTA Code of Conduct which governs areas such as accurate advertising, fair terms of trading, changes to bookings and managing customer complaints.

In the unlikely event that you experience an issue with Al Fresco that you haven’t been able to resolve directly with us, ABTA will help resolve it for you. If needed, you’ll get access to their fast, cost-effective and independent complaints resolution service which could save you time and money.

You’ll also be reassured to know that all package holidays sold by an ABTA Member are protected financially in the event of a company failure. This means that in the unlikely event that Al Fresco goes out of business, ABTA have a quick, clear and simple process for you to follow, so you’ll be able to continue your package holiday as planned or get your money back. This protection does not extend to accommodation only bookings.

Find out more about ABTA here