Below are some of the questions we are asked about Al Fresco mobile home holidays. If you still can't find the answer to your question after looking through the questions and answers here, you can email us and we'll get back to you shortly.
You can pay direct over the phone using Visa and Mastercard. Due to the fee levied by credit card companies, a 1.5% charge will be made on each payment using Visa or Mastercard. No charge is made for payment by bankers draft or debit card. Please call 0844 774 1414 and select option 2. Calls cost 5p per minute plus network extras. Calls may be recorded for quality monitoring and training purposes.
10 weeks before your departure date.
In the twin bedrooms, single beds can be pushed together for you.
Check in time is from 4pm onwards, and check out time is from 9am to 10am.
A single linen pack includes sheets, pillow case and towel. A double pack comprises of sheets, two pillow cases and two towels. Pillows and blankets are provided in the mobile home. We recommend you order additional sets if you're staying for more than 7 nights.
4 weeks before your departure.
The cot cannot be placed in the double bedroom, however it can be placed in the twin bedroom in place of one of the single beds.
Gas/electric is included in the holiday cost.
You can either book via this website or give our reservations team a call on 00 44 (0)844 774 1414. Calls cost 10p per minute plus network extras.
Sorry, we only accept payment in GB pounds sterling.
No sorry, our holidays are based in mobile home accommodation only.
Your holiday home is fully equipped with everything you might need for a self catering family holiday. Below is an example of what may be provided, please be aware some items may differ from country to country dependent on local suppliers. If anything is missing or you break anything during your stay please let your Al Fresco Representative know so they can replace it for you.
Outside equipment: Barbecue and tools (where permitted), 4 chairs, 1 table, 1 parasol and pole, 1 parasol base, 2 reclining chairs, 2 sunloungers, 1 sunlounger table. Please note that in luxe decking/terrace there is no parasol or base, and outdoor chairs have cushions.
Crockery - 6 dinner plates, 6 bowls, 1 presentation plate, 6 mugs, 6 wine glasses, 4 egg cups, 6 side plates, 6 tall glasses.
Cutlery - 6 forks, 6 knives, 6 spoons, 6 teaspoons.
Other kitchen equipment: 1 tin opener, 1 corkscrew, 1 vegetable knife, 1 bread knife, 1 salad bowl, 1 salad server, 1 tray, 1 mixing spoon, 1 potato masher, 1 serving spoon, 1 ladle, 1 spatula, 1 colander, 1 chopping board, 1 measuring jug, 1 large pyrex bowl, 1 small pyrex bowl, 1 pyrex oven dish, 1 oven dish, 1 oven glove, 1 kettle, 1 frying pan, a set of 3 pans, 1 whisk, 1 pair of kitchen scissors, 1 potato peeler, 1 cheese grater, 1 pizza cutter, 1 cafétiere, 4 plastic plates, 4 plastic beakers, 4 plastic bowls.
Bedroom: 6 blankets, 6 pillows, 1 electric fan in each bedroom.
Safety equipment: 1 smoke alarm, 1 torch, 1 fire extinguisher, 1 fire blanket, 1 carbon monoxide detector.
Other equipment: 1 broom, 1 mop, 1 bucket, 1 doormat, 1 ashtray, 1 draining rack, 1 dustbin, 1 clothes airer, 1 toilet brush, 3 plug adaptors, 1 dustpan and brush, 1 hob igniter (where necessary), 1 dining table.
The following items are available to borrow from the Al Fresco reception. (Subject to availability) iron and ironing board, large stock pot, tea pot.
Al Fresco operates ticketless travel, however we will email an itinerary and directions to your parc to you 21 days before your departure.
The full names of all members of your party as they appear on passport, and dates of birth.
The collection of Advanced Passenger Information (API) is a requirement to/from specific countries, it involves obtaining passenger information from passports and transmitting to the applicable country prior to customers entering the country.
Collecting API is a very simple process. Information required from all passengers travelling on the flight is: passport number, date of birth, nationality, document type, company issue, expiry/start date. When carried out at check-in, the process involves passports being swiped through a special machine which collects the relevant data. Easyjet, Monarch, Jet 2, BMI Baby, Flybe, British Midland, British Airways and Thomson require Advanced Passenger Information.
We only accept dogs in a small selection of our mobile homes on select parks. When traveling with dogs, do not forget your pet’s vaccination records, its collar tag with proof of owner's address as well a muzzle for certain categories. All dogs must be kept on a lead. Please note that Category 1 dogs (Attack Dogs) are not accepted at any of the campsites - They are dogs whose appearance is of American Staffordshire terrier (pit-bulls), Mastiff (boerbulls) and Tosa types (i.e. without pedigree). Category 2: Defence and Guard Dogs - They are dogs of American Staffordshire terrier, Rottweiler, and Tosa breeds (i.e. with pedigree), and dogs of a Rottweiler type (without pedigree). In order for Category 2 dogs to be accepted the law (Articles L 211-12 to L 211-14-2 of the French "Code rural") requires you to present; a certificate proving that a behavioural assessment has been carried out and an owner's licence which includes: The identity of the dog, its vaccination records, a statement of legal responsibility for the dog and certification that you are entitled to own this type of dog. All dogs are accepted at the campsite owners' discretion and they reserve the right to refuse any dog that is considered dangerous, even a cross-breed of a dangerous dog. Alfresco cannot be held liable for any dog being refused entry onto a campsite. Val d’Ussel • 1 Dog accepted • 5€ per night local charge Les Lacs du Verdon • 1 Dog accepted • 5€ per night local charge La Palmeraie • 1 Dog accepted • 5€ per night local charge Val de bonnal • 1 Dog accepted • 2€ per stay local charge • Dogs are not allowed near the leisure area and around the lakes I Pini • 1 Dog accepted • Waiting price info Adriano • 1 Dog accepted • 7€ per day local charge Le Soleil des Landes • 1 Dog accepted • 5€ per day local charge
On arrival you will be asked to pay a deposit of £50 (€60) which is refundable providing you leave your accommodation as you found it. For security reasons, UK cheques are preferred.